Antoni Lacinai's reputation as an international keynote speaker and author is well-deserved. I had the privilege of attending one of his sessions focused on customer experience, and I was thoroughly impressed. His deep understanding of the subject matter was evident as he effortlessly navigated through various facets of enhancing customer interactions. Antoni's ability to blend real-world examples with research-backed insights made his presentation both informative and engaging. What struck me most was his passion for helping organizations foster effective workplace communication, which he emphasized as a cornerstone of successful leadership. I left the event not only with a renewed perspective on customer experience but also with a sense of empowerment to implement positive changes in my own professional environment. Antoni Lacinai's expertise is a true asset to anyone striving for growth and excellence in their leadership journey. https://antonilacinai.com/