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HIRING: Monitoring, Evaluation, Accountability & Learning (MEAL) Manager, CAR

Position Title: Monitoring, Evaluation, Accountability & Learning (MEAL) Manager
Location: Bangui, Central African Republic (CAR)
Region: Central Africa (CARO)
Band: D
FSLA: Exempt
Reports To: Head of Programming


About CRS:
Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need.

CRS has been working in CAR since 2007. Since 2014 CRS has expanded programming to respond to the emergency and early recovery needs of the people of CAR, who have been, and continue to be, severely impacted by the events in the aftermath of the coup of March 2013.

CRS has its main office in the capital Bangui and current field offices for a USAID-funded peacebuilding program in the provinces of Mbomou and Haut-Mbomou in the southeast of the country, as well as emergency response and recovery field offices in the western prefectures of Ouham, Nana-Mambéré and Lobaye. CRS’ program portfolio includes: community-based early warning systems, peacebuilding and social cohesion, food security, shelter, temporary employment, SILC, and hygiene. CRS CAR maintains partnerships with numerous diocesan Caritas and para-governmental agencies for implementing its projects.

Building on past experience, and in response to intra-community violence (between Muslims and Christians, agriculturalists and pastoralists, and IDPs and residents), the country program has pioneered mainstreaming social cohesion and conflict mitigation programming throughout all sectors.

CRS seeks a qualified candidate for PM I - MEAL Manager who will work under the Head of Programs (HoP) for all programming, except the USAID-funded SECC and CIPP programs that have dedicated M&E Managers. The aim and primary responsibility of this position is to lead the technical and strategic Monitoring and Evaluation (M&E), Accountability, and Learning (MEAL) activities for the country program and to communicate evidenced-based results internally to inform management and program decisions, and externally to donors and program participants for accountability.

Primary Responsibilities:
Support to strengthen the capacity of project and partner staff on MEAL in line with CRS global and donor standards; generate quality strategic monitoring and evaluation information in a timely manner to influence programming and decision making; promote program accountability, learning and sharing among staff, partners and stakeholders; assist the Country Program in the areas of advocacy, fund-raising and donor-relations through the development of creative and timely communications to targeted audiences; advance country program strategic objectives by supporting service delivery to communities through effective and innovative communications; ensure compliance with donor branding and marking plans.

Specific Responsibilities:
Design, develop and implement the MEAL system
• Coordinate the design and development of Monitoring, Evaluation, Accountability, Learning (MEAL) systems utilizing the standard CRS SMILER tool as well as other appropriate M&E guidance and tools.
• Ensure the establishment and improvement of MEAL systems according to CRS MEAL policies and procedures and Agency Data Privacy and Protection Guidelines.
• Lead the annual MEAL Policies and Procedures audit.
• Ensure the collection and analysis of accurate data (quantitative and qualitative), including data relative to the use of financial resources, to be used in decision-making for improved program performance.
• Ensure the reliable and accurate count of different categories of project participants based on the definitions and procedures of the Agency (BSDI).
• Design, plan and conduct evaluations; analyze and share results with relevant stakeholders.
• Conduct performance evaluations in terms of relevance, effectiveness and efficiency of the program.
• Participate in the design, implementation and analysis of final evaluation surveys in collaboration with external consultants.
• Ensure the visualization of the results and impact of programs with graphics, photos, videos and maps—within the Agency policy and best practices on the use of images and video of beneficiaries.
• Provide input as needed on proposals, project plans and budgets to ensure that MEAL activities are realistic, budgeted for and follow donor guidelines.

Participation and Responsibility
• Ensure active participation of beneficiaries and other stakeholders in the MEAL process to the extent possible in accordance with Agency policy and best practices.
• Provide analysis and take into account the information needs of communities, project participants and other stakeholders in the MEAL system.
• Ensure transparent and effective targeting of project participants based on clear criteria and participatory methods.
• Assist program managers to design and develop effective mechanisms for collecting and responding to feedback from targeted communities and project participants.
• Facilitate the conduct of participatory community assessments, using the Appreciative Inquiry approach and the conceptual framework of Integral Human Development (IHD).
• Support communities in the design and implementation of their own system of monitoring and evaluation to the extent possible in accordance with Agency policy and best practices.

Learning and knowledge management
• Assist the Head of Programs to create and implement a Country Program Learning Agenda.
• Ensure the identification, documentation, sharing and adoption of best practices and lessons learned.Institutional Strengthening
• Assist M&E Officers to implement MEAL plans and to facilitate evidence-based program decisions.
• Provide technical assistance (TA), when needed, and/or identify technical resources to assist in institutional strengthening activities.
• Orient new programming staff on Accountability and Learning at CRS.
• Identify partners’ TA requirements through field visits and other means.
• Organize MEAL capacity building activities such as trainings, workshops and other visits for learning.

• Coordinate synergies between MEAL and other technical sectors of the program.
• Establish appropriate linkages especially with program partners.
• Represent the program in various forums and foster partnership with other stakeholders, particularly those supported by the USAID Mission.
• Maintain productive relationship with CRS Solutions Architects and keep them informed about successes and opportunities in RCA.

• Prepare MEAL one-pagers and other marketing documents, as needed.
• Coordinate translation of documents into vernacular languages for various communities.
• Provide updated information for the CRS/CAR webpage on the agency website, as needed.
• Manage, as needed, communications-related consultants, such as photographers.
• Ensure CRS/CAR’s adherence to donor branding and marking requests and guidelines.
• Work closely with other CRS/CAR program managers to ensure that communications, including branding, is included (and well-justified) in project proposals, and that any necessary budget provisions are made.

Programming and Management
• Provide support to the review of donor reports and publications, as needed.
• Provide interim coverage to PMs during absences, as needed.
• Advance the use of Information and Communication Technology for Development (ICT4D) within CRS programs. Evaluate ICT4D needs; manage expectations; identify potential solutions; advise and consent on PRFs for ICT4D equipment; ensure the effective and timely deployment of equipment.

Mentoring and Supervision
• Create Performance Plans for MEAL Officers, provide coaching throughout the year and assign scores at the end of the fiscal year in consultation with the Heads of Office.
• Strengthen the capacity of programing staff in key project management principles, tools and approaches and ensure that these new skills are utilized on the job.
• Promote the development of high-performing national program staff to assume greater levels of responsibility.
• Communicate and liaise effectively with field offices as needed to ensure effective program implementation.

Agency-wide Competencies (for all CRS Staff)
These are rooted in the mission, values, and principles of CRS and used by each staff member to fulfill his or her responsibilities and to achieve the desired results.

• Serves with Integrity.
• Models Stewardship.
• Cultivates Constructive Relationships.
• Promotes Learning.

Program Manager Competencies:
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Sets clear goals and manages toward them.
• Collaborates effectively with staff and stakeholders.
• Manages financial resources with integrity.
• Applies program quality standards to project design and organizational learning.

MEAL Competencies:
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• MEAL in Design
• Monitoring
• Evaluation
• Management in MEAL
• Accountability
• Learning
• Critical Thinking
• ICT for MEAL

Emergency Competencies:
These are rooted in the mission, values, and principles of CRS and used by each staff working in emergencies to fulfill his or her responsibilities and to achieve the desired results.

• Communicates strategically under pressure
• Manages stress and complexity
• Actively promotes safety and security
• Manages and implements high-quality emergency programs

Supervisory Responsibilities: Several national staff MEAL officers.

Key Working Relationships:
Internal: Head of Programs, Program Managers, CARO and HQ technical advisors.
External: Partner staff, community leaders.

• Master’s degree in development, statistics or related studies.
• At least 2 years of professional experience leading MEAL systems.
• Demonstrated skills in MEAL and knowledge management related to emergency response and recovery programs.
• Experience in working with USG-funded programs.
• Ability and proven experience transferring knowledge through formal and informal training.
• Experience in evidence-based M&E.
• Experience managing staff, budgets and planning processes.
• Excellent knowledge of CRS’ preferred ICT4D software and hardware.
• Excellent presentation and communication skills.
• Previous experience working in Africa preferred.
• Team-oriented and strong interpersonal skills.
• Strong group process design and facilitation skills.
• Flexibility and ability to motivate.

MEAL Technical skills
• Be able to design and develop efficient tools for collecting monitoring data based on program results framework.
• Be able to design and develop effective questionnaires for quantitative surveys and interview guides for qualitative studies.
• Be able to design and develop tools for storing and processing data from routine and survey data: create and manage databases using Excel, Access or other similar data management platforms, and create and effectively structure survey data files.
• Possess knowledge of advanced techniques for random sampling, including the estimation of sample size, the calculation of weights, the calculation of the estimation errors, and confidence intervals.
• Have advanced descriptive statistics and statistical inference knowledge (select and perform appropriate statistical tests to remove the evidence of differences between results or between groups (experimental and control).
• Master at least one statistical software such as SPSS, SAS, STATA or equivalent, preferred.

Physical Requirements/Environment:
The position is based in Bangui, with national and international travel, as required - up to 40%. Travel within CAR includes areas with limited amenities.

Foreign Language Required:
Excellent English and French language oral and written communication skills required; knowledge of Sango or other local languages desired.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.


Organisation Catholic Relief Services

Country Central African Republic